Privacy Policy.

SZN2 (the website szn2.in and the SZN2 app) is run by Karmo Tech LLP, Bangalore, Karnataka, India — “we”, “us”. We decide how your personal data is used, and this policy explains it. It sits alongside our Terms & Conditions.

Your account. Your name, email address and/or mobile number, and how you signed in (email, Google, or a one-time code by SMS). Saved delivery addresses, your cart and your wishlist.

When you buy. Your orders, the delivery address and phone number for each, and the invoice. Payments are processed by Razorpay: SZN2 never sees or stores your card number, UPI PIN or bank login — only a payment reference and its status.

When you sell. Your store name and profile, pickup address, phone number, GST number (if you have one), and the bank account we pay you into. The photos and details of your listings. A record of when you accepted the seller agreement, including the IP address and browser it was accepted from.

Questions and reviews. Messages you send through "Ask the seller", and reviews you write. Every message is read by SZN2 before it is passed on.

The app. If you allow notifications, a push token for your phone, which app version you use, and whether it is iPhone or Android. Photos you take or choose in the app are uploaded only when you add them to a listing.

The website. Google Analytics and the Meta Pixel record pages visited and actions taken (such as adding to cart), with cookies, to measure and improve the site and our ads. When you subscribe to our newsletter we keep your email and when and where you subscribed.

To run your account and keep it secure; to take payment, ship your order and handle returns, refunds and disputes; to pay sellers; to issue invoices and keep the records Indian tax law requires; to send the emails, SMS, WhatsApp messages and notifications that an order or account needs; to check messages between buyers and sellers; and to measure and improve SZN2. We send newsletters and drop announcements only to people who signed up for them. We do not sell your personal data.

The seller of your order sees your name, delivery address and phone number, so they can ship it. Before you order, a seller you ask a question sees only an anonymous label, never who you are.

Service providers process data for us, only for the job listed, under their own security terms:

Authorities, when the law requires it — for example tax authorities, or a court order.

Our database and servers are in Singapore and our website is served from Mumbai. Some of the providers above process data in other countries, including the United States. Data is encrypted in transit, and access inside SZN2 is limited to the people who need it for their work.

For as long as your account is open. After you delete it, as section 07 describes — except orders, invoices, payments and payouts, which we keep for as long as Indian tax and accounting law requires us to. Those records are kept with your name and contact details removed from them wherever the law allows.

You can delete your account yourself — in the app under More → Delete account, or on the website at szn2.in/account/delete.

First, anything open has to finish. If an order you bought or sold is not yet delivered or cancelled, or SZN2 still owes you a payout, we show you what is open and you can delete once it is done — so no buyer is left with a paid order and no seller loses money owed.

Then: you are signed out everywhere and your account and listings are switched off straight away. For 30 days you can change your mind by contacting us. After 30 days we erase your name, email, phone, addresses, bank details, profile and store, push tokens, and the listings that did not sell with their photos; you will no longer be able to sign in. Your past orders stay, for the reason in section 06, showing “Deleted user” or “Deleted seller” instead of you. Signing up again later starts a new, empty account.

Uninstalling the app does not delete your account.

You can see and correct your details in your account, turn notifications off in your phone's settings, unsubscribe from newsletters from any newsletter email, and block analytics cookies in your browser. You can ask us for a copy of your data, to correct it, or to delete it, through the contact below. We may need to confirm it is you first.

SZN2 is for people aged 18 and over.

If we change this policy in a way that matters, we will say so on the site or in the app before it takes effect.