SZN2 Legal
These Terms govern your use of SZN2 (www.szn2.in), including related mobile experiences (the “Platform”). By accessing or using the Platform, you agree to these Terms.
Last updated: July 2026
This document is an electronic record under the Information Technology Act, 2000 and rules thereunder, including amended provisions on electronic records. It is generated by a computer system and does not require physical or digital signatures.
It is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which require publishing rules, regulations, privacy policy, and Terms of Use for access or use of the domain www.szn2.in and related mobile sites or applications (the “Platform”).
The Platform is owned by Karmo Tech LLP, a Limited Liability Partnership based in Bangalore, Karnataka, India (the “Platform Owner”, “we”, “us”, or “our”).
Your use of the Platform, services, and tools is governed by these Terms of Use and the policies incorporated by reference. If you transact on the Platform, the policies applicable to that transaction also apply. By using the Platform, you contract with the Platform Owner, and these Terms form binding obligations, subject to the jurisdiction of Bangalore, Karnataka.
These Terms cover your use of our website, goods (as applicable), and services (as applicable) (collectively, the “Services”).
Any terms you propose that add to or conflict with these Terms are rejected and have no effect. We may modify these Terms at any time without assigning a reason. You are responsible for reviewing them periodically.
Where the context requires, “you”, “your”, or “user” means any natural or legal person who agrees to become a user or buyer on the Platform.
Accessing, browsing, or otherwise using the Platform indicates your agreement to all terms under these Terms of Use.
Use of the Platform and/or Services is subject to the following:
To access and use the Services, you agree to provide true, accurate, and complete information during and after registration, and you are responsible for all activity under your account.
Neither we nor any third parties warrant the accuracy, timeliness, performance, completeness, or suitability of information or materials on the Platform for any particular purpose. You acknowledge that such information may contain errors, and we exclude liability for those errors to the fullest extent permitted by law.
Your use of the Platform and Services is at your own risk. You must independently assess whether the Services meet your needs.
Platform content (including design, layout, look, and graphics) is proprietary to us or licensed to us. You may not claim intellectual property rights in that content.
Unauthorised use of the Platform or Services may result in action under these Terms and/or applicable law.
You agree to pay any charges associated with availing the Services.
You agree not to use the Platform or Services for any purpose that is unlawful or forbidden by these Terms or by applicable Indian or local laws.
The Platform may contain links to third-party websites. Accessing those links means you are governed by that third party’s terms, subject to the jurisdiction stated in these Terms.
When you start a transaction on the Platform, you enter a legally binding contract with the Platform Owner for the relevant Services.
You shall indemnify and hold harmless the Platform Owner, its affiliates, and their officers, directors, agents, and employees from claims, demands, or actions (including reasonable attorney’s fees) arising from your breach of these Terms, Privacy Policy, or other policies, or from your violation of law or third-party rights (including intellectual property).
Neither party is liable for failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
These Terms and any related dispute or claim are governed by the laws of India.
PRE-OWNED MARKETPLACE
SZN2 operates as a marketplace for pre-owned, secondhand, thrifted, and previously used clothing, accessories, and related items. Products listed on SZN2 are represented by curators as pre-owned or secondhand.
PLATFORM ROLE & LIMITATIONS
You acknowledge and agree that:
SZN2 processes payment and may issue the invoice, while the item is fulfilled directly by an independent third-party curator (seller).
Items ship from the curator’s location to you. SZN2 does not store, handle, take custody of, or inspect items at any point.
Because SZN2 never physically possesses the item, we do not independently verify, authenticate, or guarantee listing accuracy, condition, or authenticity. We rely on the curator’s representations.
The curator remains solely responsible for listing accuracy and compliance with applicable laws. SZN2 disclaims liability for misrepresentations by the curator about the item’s nature or condition.
SZN2’s liability and support apply only to orders placed and paid for on the Platform. We are not liable for, and cannot assist with, disputes from purchases made outside SZN2 (for example Instagram, WhatsApp, or direct transfers).
To the fullest extent permitted by law, SZN2 disclaims liability for loss or damage arising from product condition, authenticity, or description, as we do not physically inspect items.
By using SZN2 and making any purchase, you acknowledge that you are dealing with independent third-party curators, and that SZN2 is not responsible for the accuracy of product listings or for transactions made outside the official Platform.
Every order placed on the Platform is covered by SZN2 Protection at no cost to you. You do not sign up for it and you are not charged for it. It applies to every buyer and every order, from checkout until the item reaches you.
You are entitled to a full refund if your order is not delivered to you, or if the item you receive is not as described in the listing. “Not as described” includes the wrong item, an item that is not authentic, damage the listing did not disclose, condition materially worse than stated, and a size other than the one listed.
Protection does not cover a change of mind, or an item that does not fit where the listing stated its size and measurements correctly. Every item on the Platform is a single unit sourced by an independent curator and cannot be restocked, so you should review measurements, condition notes, and photographs before purchase.
To make a claim, report the issue through “Report an issue” on your order within 48 hours of delivery. Claims raised after that period, or through other channels, may not be accepted. An unboxing video is not required, but it is the strongest evidence available to you and will ordinarily resolve a claim faster.
We will review your claim against the listing and with the seller, ordinarily within one business day. If your claim is upheld, we will arrange and pay for the return of the item where a return is required, and refund you in full — including shipping charges and the platform fee — to your original payment method. Refunds are ordinarily credited within 5–7 business days of approval, depending on your bank or card issuer.
As set out in section 05, items are sold by independent third-party curators. Where a claim is upheld, the Platform Owner refunds you directly and may recover the amount from the seller, including by withholding or reversing a payout otherwise due to them. This does not affect your refund.
Once payment is completed and an order is confirmed, the order cannot be cancelled.
Full details are in our SZN2 Protection policy.