It never arrived
If your order does not turn up, tell us. We take it up with the courier and the seller, not you, and you get a full refund.
SZN2 Protection
Buying a one of one from someone you have never met should feel safe. Here is exactly how every order is protected.
Every order · Every seller · Backed by us
If your order does not arrive, or it is not what the listing showed, SZN2 refunds you in full. Every order, backed by us directly, so you are never left chasing a stranger.
SZN2 Protection is free and automatic. You never sign up for it and you never pay for it. It stands between you and the seller on every order, for every buyer, from the moment you check out to the moment the piece is in your hands.
If your order does not turn up, tell us. We take it up with the courier and the seller, not you, and you get a full refund.
The wrong item, a fake, damage the listing did not show, or condition clearly worse than stated. Send it back and get a full refund.
Every piece on SZN2 is one of one, sourced by an independent curator, so a return cannot simply go back on a shelf. Check the measurements and fit notes on the listing before you buy. If the size was listed correctly and it still does not fit, that is not covered. If the seller listed the wrong size, that is on them and you are refunded in full.
Check your piece as soon as it lands. Flagging anything wrong in your first two days is what keeps you covered.
This timestamps your claim and starts our review.
WhatsApp is for questions. Claims go through Report an issue so nothing gets lost in a chat.
It is not required, but it is your proof and the fastest way for us to make it right, often the same day.
We look at your evidence and the listing, and check it with the seller. If a not as described claim is upheld, we cover the return and refund you in full, back to the way you paid.